Audio/Video Electronics Customer Disputes and How to Get a Resolution in Customers Favor!

We A/V customers have been through it at some point in our life when a purchase was made (Say a Home Entertainment system) and we were not satisfied for some reason and attempted to return the item. First you attempted to return it to your salesman, who then would refer you to his department MGR. who would take you to the store MGR. who would then say no, he could not take the Home Entertainment system back.

How do you get satisfaction?
First, don't stop at the store MGR. It's his job to keep you from bringing back merchandise.Call the store and ask for the District Mgr.'s name and phone number. If you still don't get satisfaction then write Corporate a letter telling them of your problem. I've personally noticed 95% of the time when it gets to any of the Big Shots in Corporate, it gets kicked back down to the store MGR., who in turn will have to resolve the problem to the customers satisfaction. Yes, I know it's simple.

A/V Reporter,
CL West